Returns & Exchanges

We want you to love your AVACHI™ purchase. If you're not completely satisfied, we're here to help.

7-Day Returns

Return within 7 days of delivery for a full refund

Quality Guarantee

All products inspected before shipping

Easy Process

Simple returns via WhatsApp

Return Policy

We accept returns within 7 days of delivery. To be eligible for a return:

The item must be unused and in the same condition as received
The item must be in its original packaging with all tags attached
The protective dust bag must be included
Proof of purchase (order confirmation) is required

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Items marked as "Final Sale"
Products damaged due to misuse or improper care
Items returned after the 7-day window

How to Return

1
Contact Us
Reach out via WhatsApp or email within 7 days of delivery with your order number and reason for return.
2
Get Approval
Our team will review your request and provide return instructions within 24 hours.
3
Ship the Item
Pack the item securely and ship it to the address provided. We recommend using a trackable shipping method.
4
Receive Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Refund Processing

Refunds are processed to the original payment method
Bank transfers may take 5-7 business days to reflect
Original shipping costs are non-refundable (unless item was defective)
Return shipping costs are borne by the customer (unless item was defective)

Need Help?

Our customer care team is here to assist you with any questions about returns or exchanges.